About ESM Inbound

I’m one of the co-founders of ESM Inbound and our Chief Executive. It’s my responsibility to ensure that the agency continues to grow while delivering the best possible Everybody Smile More experience for our clients and employees.

I’m more a jack of all trades than a master of any! I can write a bit of content, create a basic ad, configure a HubSpot portal or build a website page. While I can’t do any of these things to the same standard as our highly expert team, this breadth of understanding helps me work as a systems architect and identify the right strategy for our clients to move forward.

While working with our clients, I’m always looking for efficiencies that can be introduced into their systems and how those savings can be redeployed to new growth-focused initiatives.

I co-founded ESM Inbound in 2015, and was initially responsible for content creation. Having built a strong content team, I now work alongside the Chief Executive to ensure that ESM Inbound continues to grow and to fulfil its core mission to make Everybody Smile More.

ESM has always stood for Everybody Smile More, and it really is at the heart of everything we do — both in terms of how we operate internally, and how we interact with our clients. We treat the Everybody Smile More mantra as our North Star, to ensure that every decision we make and every action we take is aligned with this goal. It’s my job as Chairperson to ensure that we stay on course, and to challenge the Chief Executive if it ever looks like we are in danger of veering in the wrong direction.

I have over 5 years of strategic and front-end user experience with HubSpot CRM, as well as practical inbound marketing knowledge and digital marketing skills. As the CRM lead at ESM Inbound, I’m here to ensure clients are getting the most out of the HubSpot platform, whether that’s streamlining tasks using automation or creating bespoke options for the most complex business models. 

I love getting people excited about the power of the HubSpot platform and providing them with the tools and resources they need to make HubSpot a success for them. Out of the box, HubSpot is an extremely powerful tool, but when it’s customised to align with a client’s business needs and objectives, that’s when the magic happens!

I am Director of Marketing at ESM inbound which means I have oversight on the marketing division and client strategy to ensure the most commercially effective tactics are being implemented to give our clients the best return on investment.

I have experience generating traffic, conversions and revenue for a myriad of businesses in multiple sectors including B2B, B2C and Ecommerce. It is fair to say that digital marketing, as an industry evolves more rapidly than most but what remains less volatile is your customers. 

That is why we always endeavour to learn about your target market and your current digital marketing strategy in order to deliver recommendations that have a lasting impact.

I have over 10 years hands-on experience in designing responsive user interfaces. This means that my designs are always feasible, practical and most importantly effective in communicating the customer’s message. 

I have a passion for designing user interfaces that are simple, elegant and a joy to use.

My skills include: UX & UI design, creative concepts, identity design, responsive web design & mobile optimisation, HTML and CSS.

My portfolio was featured in issue 197 of Web Designer Magazine. An app I created the UX, design and illustration for won the ‘App of the Day’ feature in Apple UK and was featured in Thailand, Singapore, Malaysia, Japan, Ireland and the UK under ‘new apps we love’ feature. 

I am the Revenue & Partnership Manager at ESM Inbound, taking care of all things revenue related and building our extended partnerships worldwide whilst managing our Revenue team.

I have an extensive administrative background, since joining ESM Inbound as an Executive Assistant in early 2021, I have supported with various operational tasks; supporting the Chief Executive and Senior Leadership team, invoicing and accounts, payroll, onboarding new team members and much much more!

I am highly driven and aim to exceed expectations. I bring a friendly, approachable but professional communication style. I have a passion for being organised and in control of what’s going on.

I’m an Executive Assistant here at ESM Inbound supporting the Board and Senior Leadership Team reporting to Kelly Christie, Revenue & Partnership Manager.  

I have wide and varied experience supporting Senior Executives in various industries Media, PR, Marketing, Events and most recently in Facilities Management.

I’m highly organised and love a good list as well as a curiosity for any kind of technology that supports being organised.   

If anyone was to describe me they would say, I’m hard working, reliable, dependable and trustworthy with a wicked laugh.  Laughter and smiling are two of the best medicines and here at ESM Inbound we do a lot of both.

I'm in charge of all things web development — I make sure we stay on top of any new customer requests and complete work to a high standard in good time. I enjoy the challenges every new project presents — if a task involves learning something new or honing a skill I haven’t used much, then I’m even more excited to get stuck in and deliver the work to a client. I am always learning — which is just the way I like it.

I am responsible for strategising, planning and creating high-calibre content for our clients. Increasing traffic and lead generation are my goals, and we achieve this through well-crafted, educational and engaging content.

Writing is my absolute passion, but equally I love getting to know our customers through weekly calls and interviews with them, and creating remarkable content on their behalf. Examples of our content include: blog posts, pillar pages, ebooks, lead magnets, social media posts, and email marketing. More than that, I work with our wider teams to build content around a robust marketing strategy to help you achieve your goals.

Having started working at ESM Inbound in early 2018, I have seen the agency grow and change a lot. Our expertise and team have increased fast, but our commitment to our clients and the quest to deliver a happy experience has never faltered.

Hello Everyone!

My name is Ceri and I have joined ESM inbound having previously been a client.

The Professional bit:

My CRM lifecycle started in January 2021, where I was looking after my previous company’s HubSpot portal, and growing out the sales and onboarding pipelines for the UK and International countries.

It has been a journey of self-discovery (aka Google/ HubSpot training!) and learnings from ESM Inbound. In the hours we worked closely together while I was in my previous role – building out tasks and exploring workarounds – I picked up so much and discovered my love of the HubSpot platform. I learnt about always trying to push the boundaries of what was possible through my client-side work with ESM Inbound – so when the opportunity arose to work for them instead of with them, I had to grab it!

My background is in project management, and office and events management, too. I love a plan, thrive on well-documented systems and don't get me started on organised fun!

The Personal bit:

• I love all animals (especially dogs and bunnies), I love them so much that my superpower would be to be able to talk to and understand them.
• Glitter (a world without glitter would be a sad place indeed).
• I love reality TV (Anything on HAYU, Love Island etc.)
• Exercise (I love spinning and getting in steps, I will normally hit 10,000 steps and a spin class each morning before 9am).
• Travel (Travelling is amazing and I love to immerse myself in different cultures and traditions).
• I don't like plain water (I need to add squash!).
• I have never broken a bone (yet!).

I have worked in Marketing, Business Development and Account Management for just over a decade now, and loved every bit of it! As someone who is a self-confessed geek, process-driven and enjoys a good bit of problem-solving, CRM specialism is the perfect role for me!

I particularly enjoy helping our clients optimise their HubSpot platforms and processes to maximise efficiency throughout their campaigns and internal procedures. I'm experienced with a number of CRM platforms and can say - without a doubt - that HubSpot is the top solution. The capabilities of the system are what make it so useful; as someone who has experience working in a Marketing team, I know what to look for when it comes to tools and platforms. I am able to take the strategy and desired goals of our clients and help create something powerful and effective.

With a background in publishing, I joined the ESM Inbound content department as the Search Marketing Strategist in 2020. I've worked with enterprise ecommerce sites, international b2b companies, legal firms and SaaS businesses across numerous content platforms, including HubSpot, WordPress, Magento, Drupal, Shopify and Squarespace.  

I am most interested in how technical SEO can improve clients' websites - and consequently their profits - alongside content-focused strategies and PPC campaigns. 

My job, like everyone else on the team, is to make our customers happy. I am responsible for creating modern, adaptable and customizable web pages and websites.

I like difficult and non-standard tasks that use new technologies and test me! I am very determined and always strive to achieve the best results. My skills include: HTML, CSS, JS, jQuery, Animations, email layout and beyond.

ESM Inbound has an excellent team of professionals from different industries who complement each other. This ensures a wonderful, creative result that makes our customers and ourselves happy.

I bring design solutions to life with code. When a client is satisfied with my work it makes me really happy.  I also enjoy learning new technologies that help me achieve my goals.

I am a technology enthusiast at heart who has experience developing applications, from managing databases to creating interactive user interfaces.

It is incredibly satisfying to develop digital experiences that users enjoy. Doing so requires innovation, continuous learning, and a great team. This is what excites me and makes it fulfilling to be a developer!

My passion is simple: all things creative. Give me a blog post to write, PDF to design or a social campaign to orchestrate, and I’m in my element. 

With a diverse background in marketing and graphic design, my role as Inbound Marketing Consultant means that – luckily for me – my days are very varied. Some days you’ll find me with my head stuck in InDesign creating lead magnets and CTAs, others I’ll be setting up paid ad campaigns on Facebook, or writing content for blog posts and social media.

My passion lies in solving problems through creating quality content that attracts and generates leads – always focusing on our primary mission: making our customers smile.

I am a techie at heart with a background in APIs, Javascript, Robotic Process Automation and software engineering. At some point, I got a Bachelors in Information Systems Honors Degree. I use my technical background to help companies define their digital strategy, execute their transformation agendas, and bring innovations to the market.

What I love about working at ESM Inbound is the collaborative environment. A lot of companies want to break down their silos, but this agency fights against silos as if they’re the plague! We know that we are stronger together, working as different parts of the same machine. I love having a voice and a team that listens to my ideas: we work hard to keep communication channels open, we practise creative feedback and then make our ideas a reality. This is the perfect recipe for delivering work that our clients love.

Experienced CRM professional with a background in both the Non-profit and IT sectors. Skilled in CRM customisation and config, account management and business development. Passionate about supporting and encouraging businesses to improve their customer service practices through process improvement and the power of automation!

As Production Manager my daily duties include setting up video equipment, filming and ensuring that the content produced by the Media team is planned, prioritised, produced and released on time. I have a broad interest in the vast media landscapes, but the visual and production-based terrains has remained my preferred area. With prior experience in a successful Marketing agency, this has equipped me with a more specialist skill set aligning with my transition to ESM Inbound.

Alongside this I am a freelance Videographer and Editor. Over the past few years I have produced 4 Music videos, 2 documentaries, a 2 day online virtual music event as well as various nightclub photoshoots and promotional videos. 

From marketing automation to setting up a CRM, and everything in between, I work with our clients to make sure they’re making the most of the software at their disposal so it drives growth and eases internal processes.

I like to make lives easier for clients and their customers so I’m always on the hunt for new ways to bring simplicity to sales and marketing processes. Working with such an array of clients allows me to lean on experience from across industries and often bring on new light to projects. It can be as simply as optimising a webpage, integrating with Salesforce or building from the ground up.

I originally trained as a Business and IT Teacher after completing a degree in International Business so don’t be surprised if I ask you a few questions to check your learning or give you homework!