CRM Specialist 

HubSpot and salesforce - Helping our multi-platform clients get the most out fo their systems

Job Title: CRM Specialist - HubSpot & Salesforce

Reporting to: Director of CRM

Salary range: £30,000-£35,000pa

Location: UK-based, work from home (ESM Inbound is a fully remote agency and was before the coronavirus pandemic)


Note to recruiters

ESM Inbound has an exclusive arrangement with a single recruitment agency. We're very happy with this. 

As a result, we won't be considering any applications from recruitment consultants or agencies. 

Does this role sound like your cup of tea? Apply today and become one step closer to working with the most awesome group of individuals ever!.....Probably. Click here to apply

Could you be our CRM Specialist?

Apply for this super-duper job and help us make Everybody Smile More (that includes you...)

Headline responsibilities

While every day is different at ESM Inbound, here's a non-exhaustive list of some of the key tasks you'll be involved in every day:

  • Perform configuration and customisation of the platform to align with clients HubSpot processes, allowing them to get the most from both systems
  • Translate business requirements into well-architected solutions that best leverage the relationship between Salesforce and HubSpot platforms
  • Troubleshoot technical issues and provide effective and scalable solutions.
  • Utilise best practices to perform operational support, enhancements, bug fixes as needed to both the Salesforce and HubSpot platforms.
  • Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions.
  • Migrating our clients from various CRM platforms (including no CRM) to HubSpot.
  • Training our clients how to use HubSpot - you'll love client-facing work.
  • Working with the Director of CRM to ensure our training services are first class.

This role is successful when: our clients’ HubSpot and Salesforce CRM portals are set up in a manner that meets their needs. You have proactively identified opportunities for our clients to gain more value from their CRM implementation.


Experience and characteristics

  • Record of a successful Salesforce management position or a Similar Salesforce support role
  • Experience in working with Salesforce alongside other CRM systems (Ideally HubSpot) or the passion for becoming as knowledgeable about HubSpot as you are Salesforce

You're a self-confessed CRM enthusiast who loves problem-solving and figuring out answers to those questions that stump everyone else! You'll have:

  • A proven track record of migrating an organisation from their current CRM (or no CRM) to a fully configured CRM portal
  • Strong analytical skills and the ability to document your findings
  • Excellent written communication skills
  • Commitment to ESM Inbound’s Everybody Smile More mission
  • Commitment to ESM Inbound’s core values of:

- Dependability
- Ownership
- Accuracy
- Clarity
- Joy


The following experience and characteristics will advantage your application:

  • Experience of working at a HubSpot Solution Partner agency
  • Certifications from HubSpot Academy on top of essential experience noted above
  • Experience in managing both HubSpot and Salesforce
  • Experience in using HubSpot as a CRM
  • Experience in using Teamwork Projects
  • Demonstrable expertise in Sales Hub and/or Service Hub
  • Familiarity with an IPaaS platform such as Integromat, Zapier, or Workato.


ESM Inbound benefits package

  • 100% remote work forever
  • Private healthcare insurance via Bupa
  • A free Kindle and unlimited ebooks
  • Never work between Christmas and New Year
  • Exceptional maternity, paternity and Shared Parental Leave policy
  • Highly competitive sick pay scheme
  • Active and varied social calendar

Reference ID: ESM/CRM HS/SF Specialist

Job Types: Full-time, Permanent

Salary: £30,000-£35,000 per year


Send your application

Fill in the form below to apply for this role. 

What do our employees say about working at ESM Inbound?


We run a regular survey to check how our team members feel about working at ESM Inbound. The survey is completely anonymous so that people can feel free to let us know exactly how they're feeling. 

Here's a selection of some recent responses:


The work is fun, engaging and I'm given independence but also the support I need.


Great people, supportive management, ample opportunity.


Grateful to have a job where the boss really cares.


We have got a fantastic team full of fun, talented people.


I love the team's can do attitude. 


Glad to work with a great team.


This is the best agency that I have ever worked for.


Everybody smiles more!


Amazing team, amazing boss.


I get to work on a variety of projects.


Working with wonderful, supportive people that create such a happy environment to work in.


It’s great to see so many happy customers thanks to our talented team.


I love what I do and I love the people I work with.


I love working at ESM Inbound. The team is top notch and it's great to work with such a talented group of professionals.


Benefits package


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Private medical insurance

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Kindle & unlimited books

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Exceptional maternity & paternity package

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Unlimited access to Udemy for Business

Orange smiling face

Never work between Christmas & New Year

Pink smiling face

Competitive sick pay policy

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Active & varied social calendar

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100% remote work forever