CRM Specialist

Job description

Reporting to: Head of Training & Digital

Salary range: £25,000-£35,000pa

Location: UK-based, work from home (ESM Inbound is a fully-remote agency and was before the coronavirus pandemic)
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Note to recruiters

ESM Inbound has an exclusive arrangement with a single recruitment agency. We're very happy with this. 

As a result, we won't be considering any applications from recruitment consultants or agencies. 


Headline responsibilities

  • Migrating our clients from various CRM platforms (including no CRM) to HubSpot. 
  • Analysing our clients’ HubSpot portals to identify previously unidentified opportunities.
  • Training our clients how to use HubSpot. 
  • Designing system requirements for advanced integrations that will be implemented by our Design & Development team.

This role is successful when: our clients’ HubSpot CRM portals are set up in a manner that meets their needs. You have proactively identified opportunities for our clients to gain more value from their CRM implementation. 

Experience and characteristics

The following experience and characteristics are essential: 

  • Either:
    • A minimum of two years experience of managing a HubSpot portal
    • OR
    • A minimum of three years experience of managing another CRM platform (e.g. Salesforce or Dynamics 365)
  • A proven track record of migrating an organisation from their current CRM (or no CRM) to a fully-configured CRM portal
  • Strong analytical skills and the ability to document your findings
  • Excellent written communication skills
  • Commitment to ESM Inbound’s Everybody Smile More mission
  • Commitment to ESM Inbound’s core values of: 
    • Dependability
    • Ownership
    • Accuracy
    • Clarity
    • Joy

The following experience and characteristics will advantage your application: 

  • Experience of working at a HubSpot Solution Partner agency
  • Certifications from HubSpot Academy
  • Experience of managing both HubSpot and Salesforce
  • Experience of using HubSpot as a CRM
  • Experience of using Teamwork Projects
  • Familiarity with an IPaaS platform such as Integromat, Zapier, Automate.io or Workato
 
 

What do our employees say about working at ESM Inbound?

 

We run a regular survey to check how our team members feel about working at ESM Inbound. The survey is completely anonymous so that people can feel free to let us know exactly how they're feeling. 

Here's a selection of some recent responses:

 

The work is fun, engaging and I'm given independence but also the support I need.

 

Great people, supportive management, ample opportunity.

 

Grateful to have a job where the boss really cares.

 

We have got a fantastic team full of fun, talented people.

 
 

I love the team's can do attitude. 

 

Glad to work with a great team.

 

This is the best agency that I have ever worked for.

 

Everybody smiles more!

 

Amazing team, amazing boss.

 
 

I get to work on a variety of projects.

 

Working with wonderful, supportive people that create such a happy environment to work in.

 

It’s great to see so many happy customers thanks to our talented team.

 
 

I love what I do and I love the people I work with.

 
 

I love working at ESM Inbound. The team is top notch and it's great to work with such a talented group of professionals.

 
 

Benefits package

 

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Private medical insurance

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Kindle & unlimited books

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Exceptional maternity & paternity package

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Unlimited access to Udemy for Business

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Never work between Christmas & New Year

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Competitive sick pay policy

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Active & varied social calendar

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100% remote work forever

Send your application

Fill in the form below to apply for this role. 

Please note that applications without a video will not be considered. We recommend using Vidyard to record your video.