1. Important Information
1.2. Contact Us
2. Use of Our Website by ESM Inbound Ltd
2.1. The HubSpot Subscription Service
The HubSpot Subscription Service allows ESM Inbound Ltd to build marketing webpages on our servers where visitors can learn more about the company, download content, provide their contact information and other demographic information. This information, which is stored and managed on our service providers' servers, is used for our own marketing and lead generation. It is also then used to contact visitors about their interest in the company's goods or services and interact with the company.
2.2. ESM Inbound Ltd Website
We use our website to build webpages that people can visit to learn more about our business. The information collected is used, disclosed and protected by us according to our privacy policies, and as required by law. We are responsible for correcting, deleting or updating information we have collected from you using our website. If requested to remove data we will respond within a reasonable timeframe.
2.3. "Sensitive Information"
Our website does not collect sensitive information. This refers to credit or debit card numbers, personal financial account information, passport numbers, driver's license numbers or similar personal identifiers, including: racial or ethnic origin, physical or mental health conditions or information, or other employment, financial or health information.
3. Information We Collect
3.1. When You Visit Our Website
You are free to explore our website without providing any information about yourself. When you visit our website, fill one of our forms or subscribe to one of our Services, we request that you provide Personal Information about yourself, and we collect Navigational Information.
3.2. "Personal Information"
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on our website, as well as information about you that is available on the Internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
3.3. "Navigational Information"
This refers to information about your computer and your visits to our website, such as your IP address, geographical location, browser type, referral source, the length of the visit and pages viewed. Please see the "Navigation Information" section below.
3.4. Payment Information
We collect and process payment information from you when you register for our training services, including credit cards numbers and billing information, using third party PCI-compliant service providers, specifically Stripe. Except for this, we do not collect Sensitive Information from you.
We do not have direct access to this information.
3.5. Information About Children
Our website is not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us, so that we may delete the information.
3.6 Telephone conversations
By default, we record all incoming telephone calls. This is for training and monitoring purposes. You can contact us if you would like us to delete any call recordings associated with your contact record.
4. How We Use Information We Collect
4.2. We Never Sell Personal Information
We will never sell your Personal Information to any third party.
4.3. Use of Personal Information
(a) improve your browsing experience by personalising our website and to improve the Subscription Service;
(b) send information to you which we think may be of interest to you by post, email, or other means;
(c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and
(d) provide other companies with statistical information about our users -- but this information will not be used to identify any individual user.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party. In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.
4.4. Use of Navigational Information
We use Navigational Information to operate and improve our website and its Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about our website.
4.5. Customer Testimonials and Comments
We post customer testimonials and comments on our website, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
4.6. Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use the information you provide except for the sole purpose of credit card processing on our behalf.
4.7. Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our website and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If you have any questions about the security of your Personal Information, you can contact us.
4.8. Social Media Features
4.9. External Websites
4.10. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Subscription Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in "Opting Out and Unsubscribing" below. If you provide information to our customers as part of their use of the Subscription Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Subscription Service, then we will provide the customer with access to all information stored for the customer by the Subscription Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Subscription Service.
4.11. International Transfer of Information
4.12. Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by ESM Inbound Ltd. In this event, you will be notified via email and/or a prominent notice on our website of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
4.13. Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, comply with a law, court order, or legal process.
5. Navigational Information
We use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise pages on our website or register for the Subscription Service, a cookie helps us to recall your specific information on subsequent visits. When you return to our website, the information you previously provided can be retrieved, so you can easily use the customised features.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website. ESM Inbound Ltd keeps track of the pages you visit on our website to determine what portion of our website is the most popular or most used. This data is used to deliver customised content and promotions within our website to customers whose behaviour indicates that they are interested in a particular subject area.
5.2. Log Files
We may collect demographic information, such as your postcode, age, gender, preferences, interests, and favourites using log files that are not associated with your name or other personal information. There is also information about your computer hardware and software that is automatically collected by us. This information can include your IP address, browser type, domain names, Internet Service Provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by ESM Inbound Ltd to provide general statistics regarding use of our website.
6. Opting Out and Unsubscribing
6.1. Reviewing, Correcting and Removing Your Personal Information
Upon request, ESM Inbound Ltd will provide you with information about whether or not we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records
- To opt out of being solicited by HubSpot or third parties
To exercise any of these rights, please contact us within a reasonable timeframe and notify us of the action you would like to be taken with regards to your Personal Information.
6.2. Anti-Spam Policy
The HubSpot Acceptable Use Policy, at http://legal.hubspot.com/acceptable-use, applies to our website and to our customers and, among other things, prohibits use of our website to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Subscription Service of an "opt-out" mechanism and other required information.
6.3. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, or by contacting us.